Planet 7 Casino has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward, which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.
Our investigating has led us to the following: Planet 7 is owned and operated by the Ace Revenue Group, which was formerly the Crystal Palace Group, which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.
Customer Service
Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet 7 Casino boasts of having excellent customer service and is giving its players email, live chat and TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players, but we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site, there appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
Software
We have to give Planet 7 Casino credit here. As a U.S. facing online casino, their options for software suppliers is limited, but they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry, and they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
Slots
Of course, it’s always the video slots that take up most lobby space, but then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!
Website: https://www.planet7casino.com/
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Reviews
Don’t waste your time
This Casino website used to be the best one to play, but now a days I am topping up and the money goes straight away, have no even chance to play. Don’t waste your time and money on this guys..
beelzebuzu - November 25, 2021Really bad experience
Really bad experience. It used to be ok. I self excluded myself for a year and after my exclusion I registered again with £20 deposit. After I started playing a game they kicked me off saying my account has been closed and I’m not getting my deposit back. Robbing c u next Tuesdays
envinyatar8r - November 3, 2021Absolute joke of a company
Absolute joke of a company, Avoid Avoid Avoid, won €400 last week, was asked to verify account AGAIN, proof of ID was apparently incorrect even though you could see all details perfectly on the correct page. So I sent them another pic 3 days ago, they’ve stopped replying to my emails. They just want you to spend the money. Much better options out there.
velamen9g - March 2, 2021Withdrawal was very difficult
Tried to do a withdrawal was very difficult they never did pay me my Money. They said it was credited back to account? Live chat was very hard to communicate with. Can’t call to talk to anyone.
jason0045 - February 18, 2021Most bad place
Sheeting system if you get free spin the system makes sing out and when I sing in the free Spin gone and they telling me spring over 😂 most bad place to lose your money
aeroklubael - December 31, 2020Never won anything
Never won anything worst site I have ever played on
grabscheror - December 19, 2020Extremely on line casino
Is usually a super gambling house together with commit with video game titles
verucchigy - September 20, 2020Pleasurable challenging to win nevertheless exciting
Fun difficult to succeed yet enjoyment
cymhellit5r - September 15, 2020I seriously appreciate
I actually love playing members! Relaxing in your own home, acquiring a drink in addition to relaxing! Quick redemption. Happen to be taking part in spanning a year.
mayoromejorxn - September 14, 2020Great game titles reputable company.
Terrific game titles reliable company.
zubljihac - August 4, 2020Very happy about this
To my surprise my account was verified in less than a day. Very happy about this. Can not wait to play. Thanks!
ardalion500071 - May 6, 2020Awesome site
Awesome site, that gives you huge sign up bonus, and great variation on slots.
bijouxpassionjo - May 2, 2020Best casino online
Best casino online…. Great wins
krizmaj0e - April 4, 2020I like it very much.
You are the only casino where i ever won something. I like it very much.
oteklinahio - March 15, 2020This is the best online site
This is the best online site to have alot of fun. Games are great with awesome jackpots and cash in your checking only 2 days later! But most of all customer service is just as great! They try to accommodate to your needs every time. Keep up the awesome work!
dancinkate416n2 - February 20, 2020This Casino is super user friendly
This Casino is super user friendly and the user experience is built for gamers. Nothing is hidden and its easy to find information whether it is about bonus terms or your own finances on the page. I have always received excellent customer service
imlog10zh - January 29, 2020All are con
All a con fixed games no matter what they say
pinjolamidl - December 1, 2019Planet7casino is absolute garbage
Planet7casino is absolute garbage
rhyfelgarw2 - December 1, 2019Customer service lack of abilities
Customer service lack of abilities. Non payment despite multiple submissions of required documents and verification. Constant run around. Total scam. Site lured players with large bonuses with no intent of paying out.
velamen9g - August 27, 2019Live chat support is not efficient
RTG based software casino. The live chat support is not efficient as they frequently transfer the chat to others and back around and hold time is long. I’ve had chat reps just disconnect the chat without asking if I had any further questions.
4fan3axh - August 8, 2019